The Uni Bonn App—Your Handy Everyday Companion

1. Which features does the Uni Bonn App currently offer?

The Uni Bonn App has the following features at present:

• Student ID*
• "Deutschlandsemesterticket"*
• Staff ID*
• Mensa menus

*valid from 1.04.2024

2. Can I register for exams and classes via the Uni Bonn App?

No, currently that function is not available in the Uni Bonn App. Registration for exams and classes continues to be done via BASIS.

3. How do I activate tickets and passes in the Uni Bonn App?

The wallet feature is only available to logged-in users. This is how to log into the app:

Step 1: 
open the app and click on the “hamburger menu” icon to display the sidebar.

Step 2: 
click on “Login” in the sidebar to be taken to the login page.

Step 3: 
once there, enter your Uni-ID and password in the corresponding boxes and then click on the login button. If your login was successful, you will automatically be redirected to the home page.

Step 4: 
once you have logged in, you will find your tickets and passes under “Tickets & Ausweise” (“Tickets & Passes”).

4. Can I use my tickets and passes without an internet connection?

"Tickets & passes" can also be displayed in offline mode, if you have logged in with your Uni ID and an active internet connection before.

5. Do I have to regularly log into the Uni Bonn App?

Once you have logged in on the app, it is usually not needed to log in again, unless you have actively logged out. 

A new login can be needed for technical purposes. 

6. Do I have to update the Uni Bonn App regularly?
Depending on your smartphone settings, the app regularly updates automatically. Updating the app is not absolutely necessary but is recommended. Usually a new login is not needed after an update.

7. What should I do when my smartphone does not fulfill the installation requirements?

If you have questions or problems installing or using the Uni Bonn App we can help you. Contact the support team via E-Mail. 

8. What should I do when opening the Uni Bonn App I am getting a white screen/ display error?

Solution for Android: Please update your Google Chrome App, Android WebView-component or Huawei WebView component.

Solution for iOS: Please update your iOs version.

9. How can I report a problem?

There are two ways to report problems you have encountered with the Uni Bonn App:

• Use the app’s feedback widget
• Write us an E-Mail.

Please tell the Uni Bonn App team the following information so that we might be able to help you faster:

• The version of the app in which you discovered the problem (the FAQs below will tell you how to determine your app version)
• The operating system on your device: iOS or Android
• The version of your operating system
• Your Uni-ID, if the problem relates to a feature that requires a login

10. How can I find out the version of the Uni Bonn App?

Step 1: 
open the app and click on the “hamburger menu” icon to display the sidebar.

Step 2: 
click on “Infos” (“Info”) in the sidebar to be taken to the info page.

Step 3: 
once there, click on “Über die App” (“About the App”).

Step 4: 
once there, scroll right down to the bottom until you can see the app version.

11. Is the Uni Bonn App available in English?

You can switch the language within the app itself. Click on the hamburger menu icon in the top right to open the sidebar and select “Einstellungen” (“Settings”), where you will be able to select German or English.

Please be aware that we are currently only translating the user interface for the app into English, meaning that all external content such as Mensa menus will remain in German. 

1. How do I receive my uni ID?

Newly enrolled students receive their uni ID on the application portal  to download. Already enrolled students should know their uni ID. If not, you can find all information about the Uni-ID on the website of the University IT and Data Center (HRZ).

2. I forgot the password for my uni ID.

On the website of the University IT and Data Center (HRZ) you can place a request for investigation or a request for a password change.

3. When logging in with the uni ID, I get the error message 'Login failed'. 

There are two options here:

Possibility no.1:

After activating your uni ID it can take up to 24 hours until the status of the uni ID synchronises with the Uni Bonn App. Please try again later.

Possibility no.2:

Your Uni ID belongs to a user group that cannot login on the app. That concerns the following groups: 

• employees of the UKB
• freelancing employees
• guest listeners
• minor secondary listeners
• FFF-students
• students from cooperations (e.g. BCGS or b-IT)

Please note: The login in the Uni Bonn App is only available for people whose uni-ID is connected to a student number/ employee number at the University of Bonn. 

4. I am currently logged in with a valid uni ID but under 'Tickets & Passes' I get the notification that there are currently no tickets available. 

Please note: When typing in the Uni-ID only lowercase letters can be used.

1. How do I receive and where I can find my student ID? 

You can find your student ID under "Tickets & Passes" in the Uni Bonn app as soon as you have logged in with your Uni ID. 

2. Can I get the student ID on paper?
The previous paper student ID card will no longer be issued from summer semester 2024. If you are unable or do not wish to use the app, you can print out a certificate of enrolment yourself at the Student Service.

3. Can I retrieve my certificate of enrolment via the app?
In the app you will only find the student ID and the semester ticket. You can download and print out the certificate of enrolment from the Student Service.

4. I don't have a smartphone or don't want to use the app. How do I get my student ID?
The use of the app is not mandatory. As an analogue alternative to the digital student ID, you can download and print out the certificate of enrolment from the Student Service. 

If you require an alternative for the Deutschlandsemesterticket, please contact the Student Registry.

5. I am both an employee and a student/doctoral candidate at the University of Bonn and only see my work/student ID card in the app.

To access the student ID card, you must log in with your student Uni-ID. Currently, it is only possible to log in either as a student or as an employee.

We are working on a multi-login function and hope to be able to integrate this into the app soon. As soon as the function is available, you will be able to log in with both Uni-IDs.

1. How long is the Deutschlandsemesterticket for the students valid?
Respectively from the semester start to the end of the semester (summer 01.04.-30-09.; winter 01.10.-31.03.).

2. I can register in the app, but I don't see the "Deutschlandsemesterticket"
Not all students and registered persons enrolled at the University of Bonn are entitled to receive the Deutschlandsemesterticket (e.g. secondary listeners, continuing education students, students on leave of absence (depending on the reason for the leave of absence), guest students, employees). 

If you have a status that entitles you to the Deutschlandsemesterticket, please check and note the following:

If you have more than one Uni-ID (e.g. because you are an employee and a student), please make sure that you have logged in with the student Uni-ID.
After enrolment and re-registration, it can take up to three working days for the current Deutschlandsemesterticket to be generated and transferred to the app. After this period, please log in to the app again if necessary.
If you still do not have access to the Deutschlandsemesterticket, please contact the Student Registry to clarify your status.
If you are authorised to receive a Deutschlandsemesterticket but the ticket is still not displayed, make sure that you have only used lower case letters when logging in and entering your Uni-ID.

3. What happens if I have no battery during a ticket control?
The same rules as usual apply. If you cannot show your ticket, a penalty fare is applied. You have the chance to subsquently prove that you did have a valid ticket. For that, the transport services take a processing fee. 

4. I don't have a smartphone or don't want to use the app. How do I get the Deutschlandsemesterticket?
The use of the app is not mandatory. As an analogue alternative to the digital student ID card, you can download and print out the certificate of enrolment from the Student Service. 

If you need an alternative for the Deutschlandsemesterticket, please contact the Student Registry.

5. Does the digital student ID/ the confirmation of enrollment work as a Deutschlandsemesterticket?
No, that are two different forms of verification, which are therefore presented seperately on the app. The digital student ID verifies you as a student at the University of Bonn. To verify your travel authorisation you should only use the Deutschlandsemesterticket for students.

6. Can I continue to take one person with me in the evenings and on weekends as with the Studi-Ticket from previous semesters?
No, with the introduction of the Deutschlandsemesterticket the former regulations are no longer applicable. Further information can be found on the AStA website.

7. I am both a student/doctoral student and an employee at the University of Bonn and do not see the "Deutschlandsemesterticket" in the app.

To access the Deutschlandsemesterticket, you must log in with your student Uni-ID.

If you do not know your student Uni-ID, please send a scan of your identity card (front and back) with the request to send the login data by e-mail to the Identity Management Team at the University IT and Data Center (HRZ). You will then receive the data by e-mail.

There is no obligation to use the Uni Bonn App. 

As an alternative to the digital student ID you can print out a confirmation of enrolment yourself via the Student Service

If you need an alternative to the digital "Deutschlandsemesterticket", please contact the Student Registry.